![]() ![]() We have called in for many things over the months and can always talk to a Customer Service Agents. ![]() They spend more resources on talking to customers than they do fixing the issues customers face. This is just one of many feature requests we have been waiting to see. They allow holiday rates, but those holiday rates cannot be increased by a dollar amount to match your policy. We can generate a special report if we want to see it subtracted. When asked about this I was explained that it was easier for them this way. This makes us look like we are charging more than we advertise. But, then include a section called "Taxes and Fees" but only include their fees. ![]() They include taxes in the price of our tours and rentals. #WWW PEEK COM HOW TO#They have options of how to set up different types of operations, so it's good to have someone to work with. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. So helpful! The support team for set-up were very thorough and helpful as well. ![]() #WWW PEEK COM SOFTWARE#The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. #WWW PEEK COM PRO#Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). I haven't had to call for support, but I would expect them to be very helpful if needed.Īlso, there is ultimately not much cost to do this. I put a lot of time into the initial set-up, but that was expected. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. Huge time-saver, very happy.Īs mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. I send them the bank information they needed, and now we have mid January and I have still not received the money 4 months after.Great fit for our small rental & shuttle operation. After reminding them a couple of times, I finally got a mail saying that they unfortunately had not processed my request as they needed further bank information from me. First they said they would return the money, but nothing happened. Unfortunately, there were no more dresses, and now a long waiting game started. So I send the dress to them, which was quite expensive in postage, but I thought they could maybe send me another dress without a hole. This was not an option with Peek & Cloppenburgs customer service. I live in Denmark, so I hoped the store would return the money with the receipt and a picture of the defect piece of clothes (As it was not an expensive dress). I tried it with a black top under, so I didn't realized there was a whole in the back of the dress until I came home. In mid September I was in Hamburg buying a black dress in Peek and Cloppenburg. ![]()
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